Client Support Broker

Are you passionate about providing exceptional service and support to clients? We’re looking for an in-office, on-location dedicated Client Support Broker to join our dynamic team at Georgina Insurance Brokers, a leading insurance brokerage in Georgina, Ontario.

Position Overview:
You’ll work closely with both clients and our brokers to ensure that policies are up-to-date, claims are processed smoothly, and any other client inquiries are resolved with professionalism and care.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Coordinate with brokers and other team members to ensure the accuracy of client records and policies.
• Help clients navigate the claims process, ensuring they understand the steps and timelines.
• Provide administrative support, including preparing documentation and handling policy renewals.
• Maintain up-to-date knowledge of products, coverage options, and industry trends.
• Address client concerns with empathy and resolution, ensuring a high level of client satisfaction.
• Handle client retention tasks by proactively identifying opportunities to enhance relationships and ensuring clients are satisfied with their coverage.
• Manage billing inquiries, assist with premium payments, and resolve any issues related to client accounts.

Qualifications:

• This is not a remote working opportunity, and successful candidate will be expected to work Monday through Friday with hours of 9:00am – 5:00pm.
• Post secondary education such as college diploma, university degree and/or Chartered Insurance Professional (CIP) designation.
• Hold RIBO Insurance licence or willingness to obtain within first 30 days of employment.
• Previous experience in customer service is required.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously with strong attention to detail.
• Proficiency with Microsoft Office and CRM systems.
• A positive, solutions-oriented attitude and willingness to learn.
• A team player with a commitment to client satisfaction.

Why Join Us?

• Competitive salary and ability to achieve bonus or commissionable earnings.
• Opportunity for career growth and development in the insurance industry.
• Supportive and collaborative team environment.
• Training and mentorship from experienced brokers in all product lines (e.g. Automobile, Property, Commercial, Travel, Life, Health).
• Work in a stable, respected, and growing organization. Georgina Insurance Brokers is division of Brokerunion Insurance who is an IBAO award winning brokerage.
• Access to over two dozen different insurance companies.

If you’re ready to make an impact and take your career to the next level in a supportive and dynamic environment, we want to hear from you! Apply today by submitting your resume and cover letter to David Marchese at david@georginainsurance.ca.

Georgina Insurance Brokers is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 35 per week

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Casual dress
• Paid time off
• Tuition reimbursement

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• DCS / DEC (preferred)

Experience:

• customer service: 1 year (required)

Language:

• English (required)

Location:

• Georgina, ON (required)

Work Location: In person

Application deadline: 2025-03-15
Expected start date: 2025-03-17

Apply today by submitting your resume and cover letter to David Marchese at david@georginainsurance.ca.